WRHC Community Privacy Policy

Effective date: 15 September 2026

This privacy policy explains how the West Rand Hellenic Community (“WRHC”, “we”, “us” or “our”), including St Andrew’s Greek Orthodox Church, processes personal information through the WRHC Community mobile application, associated application programming interfaces, and this website.

Who is responsible for your information

WRHC is the responsible party for the personal information described in this policy. Privacy enquiries and requests may be sent to app@westrandhellenic.co.za.

Information we process

• Account and membership information: name, username, email address, authentication information, membership approval status, roles and permissions.
• Orders and fulfilment: products, quantities, amounts, payment status, collection code, fulfilment status and related timestamps.
• Donations: donor details, amount, purpose, frequency, payment reference and verification status.
• Fundraising and authorised operations: booklet and ticket records, assignments, cash handovers, provider reconciliations and audit records. These functions are restricted to authorised personnel.
• Communications and notifications: notification preferences, device/push token and messages required to deliver selected notifications.
• Submitted content: photographs, form responses, prayer requests or other content that you choose to provide, where these facilities are available.
• Technical and security information: device or app information, IP address, diagnostic events, access records and security logs reasonably required to operate and protect the service.
• Website information: information voluntarily submitted through contact or other website forms, together with essential cookies and server logs.

How we use information

• Provide community, church, membership and educational services.
• Process and verify orders, collections, fundraising entries and donations.
• Send confirmations, receipts, service messages and notifications you have enabled.
• Administer approved volunteer access and maintain financial and operational controls.
• Prevent fraud, protect accounts, investigate incidents and maintain auditability.
• Meet legal, accounting, safeguarding and regulatory obligations.
• Respond to enquiries and privacy requests.

We process personal information only where there is an appropriate purpose and lawful justification, including consent, performing a requested service or transaction, WRHC’s legitimate community and security functions, and compliance with legal obligations.

Payments

Card payment entry takes place on the secure, provider-hosted iKhokha checkout. WRHC does not request or store your full card number, card verification value (CVV) or card PIN. WRHC receives and retains the transaction amount, provider reference, payment status and verification information needed to complete and account for the transaction.

Operators and service providers

We use service providers only as reasonably necessary to operate the service. These may include website and database hosting, WordPress, iKhokha payment processing, Firebase Cloud Messaging, email-delivery services, and the Google Play and Apple App Store platforms. Providers process information under their own terms and privacy notices and, where acting for WRHC, must protect it appropriately.

Some providers may process information outside South Africa. Where this occurs, WRHC takes reasonable steps to use providers and safeguards appropriate to the information and applicable law.

WRHC does not sell personal information and does not use the app to display third-party advertising.

Retention

We retain personal information only for as long as reasonably required for the purpose for which it was collected, or for legal, accounting, fraud-prevention, safeguarding, security and audit requirements. Account profile information and optional content will be deleted or de-identified when no longer required. Transaction and audit records may need to be retained after account deletion; where possible, they will be de-identified and their use restricted to the applicable purpose.

Security

WRHC uses reasonable organisational and technical safeguards, including role-based access, encrypted network connections, server-side payment verification, restricted administrative functions, logging, backups and controlled service credentials. No online service can guarantee absolute security. Please notify us promptly if you suspect unauthorised access.

Your choices and rights

Subject to applicable law, you may ask us to confirm whether we hold your personal information, request access or correction, object to certain processing, withdraw consent where processing relies on consent, or request deletion. We may need to verify your identity and may retain limited records where required by law or for legitimate security, fraud-prevention or regulatory purposes.

To request deletion of a WRHC Community account and associated information, visit the WRHC Community Account Deletion page. Other privacy requests may be sent to app@westrandhellenic.co.za.

Notifications and communications

You can manage optional notification preferences in the app and can disable device notifications through your operating-system settings. Transactional, security and account-administration messages may still be sent when necessary to provide or protect the service.

Children

The initial WRHC Community store release is intended for adults aged 18 and over and is not designed specifically for children. A parent or guardian should contact WRHC if they believe a child has provided personal information without appropriate authority.

Changes to this policy

We may update this policy when the app, website, service providers or legal requirements change. The effective date above will be updated when material revisions are published.

Contact

West Rand Hellenic Community and St Andrew’s Greek Orthodox Church
https://westrandhellenic.co.za
app@westrandhellenic.co.za